Horseshoe FAQ — What to Know Before You Read
On this Horseshoe FAQ page, you'll find direct, detailed answers to the most frequently asked questions from betting users in Bangladesh. Every answer is based on input from our support team and real user experiences — no confusing language, just clear and straightforward explanations.
Questions are organized by category: Payment, Account, Betting, and Technical. Use the category buttons at the top or the search box to find what you need. If you can't find the answer here, reach out to our support team directly via live chat — they're available in English 24 hours a day, ready to help.
💡 Quick search: Type a keyword — such as "deposit", "password", or "cricket" — and relevant questions will appear instantly.
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There are a few common reasons why the app may not open or crash — and in most cases, you can fix it yourself from home.
Do this first: Go to your phone's Settings → Apps → Horseshoe, tap "Force Stop", then "Clear Cache", and relaunch the app. This resolves the issue in 80% of cases.
Check whether an app update is available: Horseshoe periodically releases security and performance updates. Older versions stop working with the server, which is why the app won't open. Visit the official Horseshoe website to download the latest APK file. Horseshoe may not be available on the Google Play Store — always download directly from the official site.
Step-by-Step Solution:- Uninstall the app
- Open horseshoe.im and download the latest APK
- Enable "Unknown Sources" or "Install Unknown Apps" on your phone
- Install the APK and log in
If the issue persists, check your phone's OS version — Horseshoe may not support Android versions below 6.0. In that case, use horseshoe.im directly in your mobile browser — all features work exactly the same.
The minimum deposit amount on Horseshoe varies slightly depending on your payment method:
- bKash & Nagad: Minimum ৳200 (two hundred taka)
- Rocket (Dutch-Bangla): Minimum ৳200
- Cryptocurrency (USDT): Minimum equivalent of 5 USDT
Are there any charges on deposits? No, horseshoe does not charge any deposit fees. However, your mobile banking provider (bKash/Nagad) may apply their own transaction charges as per their policies.
How quickly will the balance arrive? In most cases, funds are credited to your wallet within 30 seconds to 3 minutes. During peak hours at night, it may take up to 15 minutes. If you've been waiting longer than 15 minutes, contact us via live chat with your deposit slip or transaction ID — it will be added manually right away.
New members receive a welcome bonus on their first deposit — a minimum deposit of ৳500 is required to qualify.
Everything you need to know about withdrawals from Horseshoe:
What are the fees? Horseshoe does not charge any fees on withdrawals. However, when sending funds to bKash or Nagad, the mobile banking provider applies their own cashout charges — this is outside Horseshoe's control.
Withdrawal Limits (for KYC-verified accounts):- Minimum withdrawal: ৳500
- Daily maximum: ৳1,00,000
- Monthly maximum: ৳5,00,000
- Separate limits apply for VIP members
Without KYC: The daily withdrawal limit is ৳10,000, so complete your KYC with your National ID as soon as possible to increase your limit.
How long does it take?- Standard members: 15–30 minutes (during business hours)
- VIP members: 5–10 minutes
- It may take a little longer between 2:00 AM and 6:00 AM
To make a withdrawal, you must first have at least one successful deposit and meet the turnover requirement for any bonus used. Learn more Terms & Conditionsis available.
Getting started with cricket betting on horseshoe is simple. You'll find almost all major cricket events — BPL, IPL, Bangladesh national team matches, T20 World Cup, and more.
Step-by-step guide:- Step 1: Log in and click on "Sports Betting" or "Betting" from the top menu
- Step 2: Select "Cricket" from the left-hand menu — a list of ongoing and upcoming matches will appear
- Step 3: Click on any match you're interested in — you'll see odds for various markets including match winner, toss, top batter, total runs, and more
- Step 4: Click on the odds you want to bet on and the "Bet Slip" will open on the right side
- Step 5: Enter an amount — your potential winnings will be calculated automatically
- Step 6: Click the "Place Bet" button
Live Betting (in-play): Head to the "LIVE" tab to see all ongoing matches. Odds update after every ball, so you need to act fast — place your bet while the odds are still in your favor.
Cash Out Option: On select matches, you can partially or fully cash out an active bet. Use this feature to lock in a guaranteed profit.
Check the "Betting Tips" section in the menu regularly for cricket betting tips.
After registering on Horseshoe, some details can be updated on your own, while others require assistance from our support team.
You can change this yourself:- Profile Picture
- Address & District
- Password (if you remember your current password)
- Notification Preferences
- Mobile Number: For security purposes, changing your phone number requires OTP verification on your old number along with NID verification. Submit your request via live chat or at support@horseshoe.im.
- Full Name: To correct your name as per your NID, you will need to submit your KYC documents.
- Date of Birth: Once registered, changes can only be made by verifying your NID.
Time of Change: Standard requests are completed within 24 hours. Changes involving an NID may take 48–72 hours.
To access your profile: Log in → tap the profile icon in the top right corner → "My Profile" → "Edit".
For your security, Horseshoe temporarily locks your account after 5 consecutive incorrect password attempts. This is done to protect your account.
Steps to Resolve:- Automatic Unlock: Your account unlocks automatically 30 minutes after being locked. Trying to log in again during this period will extend the lockout time.
- Reset Your Password: Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password.
- Contact Support: If you're not receiving the OTP or your account has been fully suspended, contact live chat. Support will verify your identity and manually unlock your account — this usually takes 15–30 minutes.
To avoid this in the future: Keep the "Remember Me" option enabled to avoid entering your password every time. Using a password manager (such as Google Password Manager) significantly reduces login issues.
If you think your account has been suspended — find out why. Policy violations result in a separate type of suspension with its own resolution process.
Absolutely! The Horseshoe website is built with a fully mobile-first design — you can access every feature from any smartphone browser without installing an app.
How to do it:- Type horseshoe.im in any browser — Chrome, Firefox, or Samsung Internet
- The site automatically adjusts to fit your screen size
- Log in and enjoy betting, live scores, games, and more
Browser vs. App — What's the Difference? Almost all features work the same on both. The app, however, supports push notifications — such as odds change alerts and match start reminders — which aren't as straightforward to receive on a browser.
Add a shortcut to your home screen from the browser: Open horseshoe.im in Chrome → tap the three-dot menu at the top → select "Add to Home Screen". This creates an icon just like an app, so you can launch it directly from your home screen anytime.
The Horseshoe website loads smoothly even on a 3G network. For the best live betting experience, a 4G or Wi-Fi connection is recommended.
Still haven't found your answer?
If your question isn't in the FAQ, speak directly with our Bengali-speaking support team — available 24/7 via live chat.