1. What Information Do We Collect?
To deliver our services at Horseshoe, we collect three types of information â what you provide directly, what is collected automatically, and what we receive from third parties.
| Data Type | Example | Time of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | At registration and during KYC verification |
| Contact Information | Mobile number, email address | At account registration |
| Financial Information | BKash/Nagad number, transaction history | During deposits and withdrawals |
| Device Information | IP address, browser, and operating system | Automatically on every login |
| Usage History | Betting records, game logs, preferences | While using the platform |
What we never collect: Horseshoe does not store your full bank account details, PIN numbers, or card CVC codes. All payment information is processed directly through the payment gateway.
ð Optional Information: Additional details such as a profile photo or birthday are entirely optional and will not affect your access to core services.
2. How We Use Your Information
Horseshoe uses your data only for the specific purposes outlined below. Any use of your data will be clearly stated in this policy.
- Account Management & Identity Verification: To complete registration, login, and KYC verification.
- Financial Transaction Processing: To process deposits, withdrawals, and refunds.
- Fraud Prevention: To detect suspicious activity and keep your account secure.
- Legal Compliance: To meet the requirements of licensing authorities and international regulations.
- Service Improvement: To analyze usage patterns and improve the platform.
- Customer Support: To respond to your questions and complaints quickly and accurately.
- Relevant Offers: To send you promotions and bonus offers tailored to your preferences (with the option to opt out).
Horseshoe never uses your data to build advertising profiles, for political purposes, or in any way that works against your interests.
3. Data Sharing & Third Parties
Horseshoe does not sell your personal data. However, limited information may be shared with trusted third parties to deliver our services effectively:
| Third Parties | Purpose of Sharing | What Is Shared |
|---|---|---|
| Payment Providers (bKash, Nagad) | Transaction Processing | Transaction amount & reference |
| KYC Verification Provider | Identity Verification | Name, date of birth, ID number |
| Game Providers (Evolution, etc.) | Game Service Delivery | User ID only |
| Legal Authorities | Legal Obligations | Information Required by Law |
â ïļ All third-party providers are bound by strict data protection agreements with Horseshoe. They are not permitted to use your information for their own purposes.
4. Cookies & Tracking Technologies
The Horseshoe website uses cookies â small text files stored in your browser that help us improve our services.
- Essential Cookies: Essential for login sessions and security â these cannot be disabled.
- Functional Cookies: Remembers your preferences such as language and theme.
- Analytical Cookies: Helps us understand which pages are most visited (not linked to any individual).
You can delete cookies or block specific types at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.
ðĄ Cookie Controls: When you first visit the Horseshoe platform, you will be prompted to set your cookie preferences. You can update these settings at any time.
5. Data Retention
Horseshoe does not retain your data longer than necessary. Our general policy is as follows:
- Active account data: All data is retained for the duration of your active account.
- Upon account closure: Financial transaction records are retained for up to 5 years as required by law.
- KYC Documents: Retained for 5 years after verification is complete, then securely deleted.
- Support Chat & Email: Automatically deleted 2 years after the issue is resolved.
- Cookies & Log Files: Retained for up to 90 days.
Where legally required, certain data may be retained beyond the periods stated above, but this is kept to the absolute minimum.
6. Your Data Rights
Horseshoe gives you full control over your personal data. You may exercise any of the following rights at any time:
ð§ Exercise Your Rights: To exercise any of the above rights, email support@horseshoe.im. Horseshoe will respond within 7 business days.
7. Children's & Minors' Privacy
Horseshoe strictly prohibits the use of the platform by anyone under the age of 18. We do not knowingly collect personal information from minors.
If a minor has accidentally created an account and this comes to our attention or is reported to us, Horseshoe will immediately close that account and delete all associated data.
â ïļ For Parents: If your child has accidentally registered on this platform, please contact us at support@horseshoe.im. We will act promptly.
8. Security Measures & Technology
Horseshoe uses industry-leading technology to protect your data. Our security framework operates on three layers:
- Technical Layer: TLS 1.3 protocol, AES-256 encryption, firewall, and intrusion detection system.
- Physical Level: Minimum necessary staff data access, with regular training and security audits.
- Physical Level: Secure data centers with access card systems and 24/7 CCTV surveillance.
That said, no data transmission over the internet is ever 100% secure â this is a universal reality. Horseshoe takes every possible measure, but no platform can guarantee absolute security.
ðĻ In Case of a Security Breach: In the event of a data breach, Horseshoe will notify the relevant authorities and all affected members within 72 hours.
9. Changes to This Policy
Horseshoe may update this Privacy Policy from time to time. The "Last Updated" date at the top of the page will reflect each change.
- You will be notified in advance at your registered email address for any significant changes.
- Minor edits will be updated on the page directly.
- Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
We recommend revisiting this page every three months to stay informed of the latest updates.
10. Contact & Complaints
For any questions, requests, or complaints regarding this Privacy Policy, please contact Horseshoe's Data Protection Team:
- Email: privacy@horseshoe.im
- General Support: support@horseshoe.im
- Live Chat: Log in to the platform and chat with us directly
- Response Timeframe: Initial response within 7 business days
If you are not satisfied with Horseshoe's response, you may file a complaint with the relevant international data protection authority.
General FAQ
Frequently Asked Questions on Privacy & VIP Services