Horseshoe's Terms & Conditions

Welcome to Horseshoe (horseshoe.im). These Terms and Conditions ("Terms") apply to your use of the Horseshoe platform and all its services. These Terms constitute a legally binding agreement between you (the user) and Horseshoe.

By creating an account, logging in, or using any service on this platform, you are deemed to have fully read, understood, and agreed to these terms. If you do not agree, please refrain from using this platform.

Horseshoe reserves the right to update these Terms & Conditions at any time. Any changes will be published on the website and communicated to your registered email address. The latest version of the Terms & Conditions will be considered effective each time you log in.

To create an account on Horseshoe, the following conditions must be met:

• You must be at least 18 years of age.
• You must provide genuine and accurate personal information.
• Each individual may only create one account.
• Online betting must be legal under the laws of your country.
• You must not be a person banned by Horseshoe.

During registration, you must provide your name, date of birth, mobile number, and email address accurately. Horseshoe may request a copy of your National ID or passport for identity verification at any time. Withdrawals may be put on hold until verification is complete.

If the information provided on an account is found to be false or incomplete, Horseshoe reserves the right to immediately suspend the account and place a hold on any pending withdrawals.

All financial transactions on Horseshoe are processed through secure, encrypted payment gateways. Currently accepted payment methods:

• BKash (Personal & Merchant)
• Nagad
• Rocket (Dutch-Bangla Mobile Banking)
• Cryptocurrency (selected coins)

Deposit: Deposits are generally processed instantly. Minimum deposit amounts and applicable limits per method are listed on the promotions page. Horseshoe does not charge any processing fees on deposits.

Withdrawal: KYC (Know Your Customer) verification must be completed before submitting a withdrawal request. Withdrawals for standard members are processed within a maximum of 30 minutes; High Roller members are processed within 5 minutes. Withdrawals can only be made to the same payment method used for the deposit.

The following rules apply when placing bets on Horseshoe:

• Please review all rules and odds carefully before placing your bet.
• Once a bet is confirmed, it cannot be cancelled unless Horseshoe grants permission under exceptional circumstances.
• If a bet is accepted at an incorrect price due to a technical error, Horseshoe reserves the right to void that bet.
• If a bet cannot be processed during in-play betting due to network delays, it will be considered void.
• The maximum bet limit per event is determined by the account tier.

Match Cancellations & Postponements: If a match or event is completely cancelled, all bets on that match will be voided and stakes refunded. However, if the match is abandoned after a specified number of overs/innings/periods have been completed, settlement may be based on the result at that point. Detailed settlement policies can be found in the respective sport's section.

Horseshoe offers welcome bonuses, cashback, free bets, and other promotional offers from time to time. Each offer has its own terms, which are clearly stated in the offer details.

Wagering (Rollover) Requirements: Bonus funds must be wagered a specified number of times before they can be withdrawn. For example, a 10x wagering requirement means you must place bets totalling 10 times the bonus amount. Bonus funds cannot be withdrawn until this requirement is met.

• Wagering requirements must be met before the bonus expires.
• Not all games contribute equally to wagering requirements — slots typically count at 100%, while table games contribute less.
• Multiple bonuses cannot be used simultaneously unless specifically stated otherwise.
• Horseshoe reserves the right to void bonuses and any associated winnings in cases of bonus abuse.

The following activities are strictly prohibited on the Horseshoe platform and may result in permanent account closure:

• Operating multiple accounts under the same identity.
• Attempting to obtain bonuses through fraudulent means.
• Using betting software, bots, or automated systems.
• Deliberately placing bets on both sides of a team or player to generate artificial profit (arbitrage betting).
• Conducting transactions using another person's identity.
• Attempting to hack or exploit system vulnerabilities.

Horseshoe places the highest priority on protecting your personal information. We do not sell or share your data with any third parties. Full details are available on our Privacy Policy page.

How your information is used:

• Account management and identity verification.
• Payment processing and fraud prevention.
• Ensuring legal and regulatory compliance.
• Service improvement and personalisation.

You may request to update or delete your information at any time; however, certain data may need to be retained due to legal obligations.

Horseshoe believes betting is a form of entertainment — not a source of income. We encourage every member to play responsibly.

Horseshoe provides the following responsible gaming tools:

• Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis.
• Loss Limit: Capping the maximum loss amount within a set time period.
• Session Timer: A warning or automatic logout after a set period of time.
• Self-Exclusion: Temporarily deactivating an account for a set period.
• Permanent Exclusion: Option to permanently close your account.

Horseshoe reserves the right to amend, update, or supplement these terms at any time. For significant changes:

• A notice will be published in a prominent location on the website.
• A notification will be sent to your registered email address.
• The effective date of any changes will be clearly stated.

If you do not agree to the updated terms, you may stop using the platform and close your account. Continued use after any changes will be considered acceptance of the new terms.

Any dispute between Horseshoe and a user will first be addressed through mutual discussion. How to raise a dispute:

• Please contact Horseshoe's customer support team first.
• Submit your complaint in writing via email.
• Horseshoe will provide an initial response within 7 business days.
• If a resolution cannot be reached through discussion, a complaint may be filed with the licensing authority.

Horseshoe operates under international online gaming regulations. The applicable law and jurisdiction are governed by Horseshoe's licensing authority.